In brief: ParkSmart uses the information needed to create accounts, list and find parking, manage bookings, process wallet activity, and provide support. We do not sell personal information.
1. Who we are and what this policy covers
ParkSmart India Pvt Ltd ("ParkSmart", "we", "us", or "our") operates the ParkSmart app, including its customer-facing parking and booking experience and its provider management portal. This Privacy Policy applies to information processed through those experiences and their related web pages and features.
By using ParkSmart, you acknowledge that you have read this policy. If you do not agree with it, please do not use the app.
2. Information we collect
We collect information you provide or that is generated when you use a particular ParkSmart feature.
Account and contact information
- Your full name, 10-digit phone number, city, and optional email address.
- A password, which is stored by the application as a one-way password hash rather than as readable text.
- For legacy password setup, your phone number and a temporary one-time verification code, including its purpose, expiry, and used status.
Vehicle information
Your vehicle registration number and, in the provider registration flow, the vehicle type you select. Vehicle details are used to identify the account and associate a booking with the correct vehicle.
Parking listing and verification information
If you list a parking space, we collect the listing name, area, city, address, pricing, number of slots, parking type, amenities, opening and closing times, provider name and phone number, and verification status. Providers may also submit parking photographs, a tax-paid receipt, a 12-digit Aadhar number, and front and back photographs of an Aadhar card for listing verification. Please submit only documents requested for that purpose.
Parking and booking information
We process the parking space selected, booking date and start time, duration, total cost, booking status, payment method, and the account, phone, vehicle, and listing details needed to complete and display a booking. We also keep the booking time and listing images associated with a booking where the application uses them to display or manage the booking.
Location data
Location is optional. When you tap "Detect My Location" and grant your browser permission, the app receives your device's current latitude and longitude and uses it to request a city suggestion from OpenStreetMap's Nominatim reverse-geocoding service. The ParkSmart application uses the result to pre-fill or suggest a city; it does not store the precise coordinates in its database. You can deny permission or select a city manually.
Payment, Wallet, FASTag, and withdrawal information
- For wallet top-ups, Razorpay processes the checkout. ParkSmart receives the order and payment identifiers and payment signature needed to verify the transaction; ParkSmart does not ask for or store your full card, UPI, or net-banking credentials.
- ParkSmart records Wallet balance and Wallet transaction entries, such as top-ups, booking debits, refunds, penalties, withdrawals, descriptions, balance-after-transaction, and dates.
- For a withdrawal request, we collect the account holder name, bank account number, IFSC code, bank name if provided, amount, request status, and processing timestamps so the request can be reviewed and paid.
- If you link a FASTag, we store the FASTag number and linked/unlinked status.
Device, technical, and browser information
The app does not request your contacts, microphone, or unrelated files. It receives the ordinary technical information required for a web application to load and communicate, such as browser requests and approximate network information handled by the hosting infrastructure. The application code does not use an advertising SDK, analytics SDK, or device advertising identifier.
3. How we use information
- Create, authenticate, maintain, and support your ParkSmart account.
- Verify phone ownership when the password setup flow requires a one-time code.
- Publish and review parking listings, including provider verification documents.
- Search for parking, create and display bookings, associate vehicles with bookings, and show booking status.
- Process wallet top-ups, wallet payments, refunds, penalties, withdrawals, and related transaction history.
- Link or unlink FASTag details when you request that feature.
- Respond to support requests, prevent misuse, troubleshoot failures, and protect the service.
- Meet legal, accounting, payment, dispute-resolution, and other legitimate operational obligations.
We do not use the optional precise location feature for continuous tracking. We do not sell your personal information or use it for targeted advertising.
5. Data security and retention
We use reasonable safeguards appropriate to the application, including one-way password hashing, limited one-time-code validity and request limits, database access controls provided by our hosting environment, and payment-signature verification for Razorpay transactions. No internet service can guarantee absolute security, so keep your password and verification codes confidential and notify us if you suspect unauthorized use.
We retain information for as long as needed to provide the service, maintain account and listing history, complete or document payments and withdrawals, handle support or disputes, prevent fraud and abuse, and meet legal or accounting requirements. OTP records are temporary and include an expiry; other records may remain for the period reasonably required for the purposes above.
6. Deletion, account controls, and your rights
Account deletion
To request account deletion, email us from the email address associated with your account where possible and include the phone number on the account. We will verify the request before acting. Deletion may remove or anonymize information that is no longer needed, but we may retain records required for payments, withdrawals, accounting, fraud prevention, disputes, or legal compliance.
Your choices and requests
- Ask for access to or a copy of personal information we hold about you.
- Ask us to correct inaccurate account, vehicle, listing, or contact information.
- Ask us to delete information, subject to the retention limits described above.
- Withdraw browser location permission through your browser settings or simply choose a city manually.
- Clear ParkSmart local storage or sign out to remove the locally saved account/session information from that browser.
Contact us at the address below for these requests. We may need to verify your identity and may be unable to fulfill a request where doing so would compromise another person's rights or conflict with a legal obligation.
Cookies and local storage
The current web app does not set advertising or tracking cookies. It uses browser local storage or session storage to remember a signed-in account summary, depending on your "Remember me" choice; passwords are not written there. The provider portal also stores your dark-mode preference. The progressive web app may cache its static interface files so it can load reliably. You can clear these items through your browser settings, although doing so may sign you out or reset preferences.
7. Children's privacy
ParkSmart is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.
8. Changes to this policy and contact
We may update this policy when the app, our data practices, or applicable requirements change. The latest version will always be available at this public URL, and the "Last updated" date at the top will show when it was revised. Continued use after an update means you acknowledge the revised policy.
Privacy questions or requests?
ParkSmart India Pvt Ltd
Email: providers@parksmart.in